FAQ

GENERAL
What makes In Common unique?

At In Common, we believe change can stem from something as simple, something as human, as getting dressed each day. We recognize that despite our differences — tastes and locations and ways of tucking our tees — that we all get dressed. We all wear underwear. We all put our pants on one leg at a time. We all like to feel comfortable, confident, and true to our style. 

This common ground inspires us daily and defines our reason for being: 

To make sustainability affordable for all. 

To cultivate a community for progress and positivity. 

And to embody the small but meaningful actions that make the world a brighter place. 

Better manufacturing processes, sustainable fabrics, fair-wage employment, a modern design led by comfort—and all at a good price. 

In Common. We make clothes for the common good.

How do you ensure quality?

Our team has more than 60 years of experience in lingerie manufacturing, and we also have some of our own factories. This means that we know our stuff, and we put the utmost care into every component, from underwear lining to elastics, fabric, content and more.

How do I care for my pieces?

Each of our pieces is slightly different. For details, check out our [Care section] on the bottom of this page.

How do I speak to a real person?

You can get in touch at hello@thingsincommon.com anytime, anywhere.

Do you align with any nonprofits?

Short answer is a big YES! At the moment, we are working with One Tree Planted on our community planting initiative. We are all about doing good things and can't wait to do even more. Let us know any suggestions you have at hello@thingsincommon.com.

SIZE & FIT
What sizes do you carry?

Our size range currently includes 32A to 38DD for bras and XS-XXL for undies and tees, but we are constantly expanding our collection so more people can experience #thingsincommon.

How do I know what size to get?

Check out our handy sizing charts here to find the best fit: Women's & Men's

Can you provide more information about a style?

Of course! Specific fit and style details can be found on each product page, or you can always email us at hello@thingsincommon.com and we’d be happy to tell you more.

SHIPPING & RETURNS
What is your policy?

Find our shipping and returns info here.

What is your return policy?

We have free return shipping in the US for all eligible orders.

If something doesn’t work out, just send it back to us using the pre-paid shipping label that you can print after completing the returns process.  Return shipping is via the US Postal Service and your return can be dropped at any post office location.

All return merchandise must be returned within 30 days of receipt with, be unworn, undamaged, & unwashed. For health and safety reasons, we don’t accept returns on undies or bodysuits. Make sure to use the In Common return label you print from our site. We cannot process your return if you do not use an In Common return label on your package. Our return label includes specific information that allows us to process your return quickly and ensure you receive any refunds due. We do not refund order shipping costs.

In Common is not responsible for missing return packages. We recommend getting a receipt for your return drop off as proof of return postage.

To initiate a return, click here.

CARE INSTRUCTIONS
How should I care for my product?

Care instructions vary by each product and can be found on the product page,  but here are some extra tips we find useful: 

If you have the time, hand-wash your bras and undies in cold water with detergent made especially for delicates, which will help avoid wear and tear. If you're as busy as us and don't have time to hand wash, you can grab a lingerie bag to toss your items in before they go into the washing machine. We recommend a cold, gentle cycle. Then, lay flat on a drying rack or hang over a waterproof surface. Dry overnight, and by the morning they'll be clean and ready to wear! If you have to use the dryer, we suggest tumble dry low.